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What is Kansas Relay?

Kansas Relay is a statewide service that connects standard (voice) telephone users with deaf, hard-of-hearing, deafblind, speech-disabled, or late-deafened people who use text telephones (TTYs) or voice carry-over (VCO) phones.

Calls can be made to anywhere in the world, 24 hours a day, 365 days a year with no restrictions on the number, length, or type of calls. All calls are strictly confidential and no records of any conversations are maintained.

Watch How Kansas Relay Works

What is 711?

Dialing 711 is easy and fast. It automatically connects to a Communications Assistant, without having to remember and dial a ten-digit access number.

Everyone can use 711

Follow these simple steps:

  1. Dial 711 (or the Kansas Relay toll-free number appropriate for your specific call. Click here to learn more about Kansas Relay.)
  2. A specially trained Communications Assistant will answer and identify themselves by their operator number.
  3. Give the Communications Assistant the phone number of the person you are calling.
  4. The Communications Assistant will connect you with the person you are calling and assist you with communication.

It really is that easy!

NOTE:
If the phone from which you are calling does not accept 711, just call 1-800-766-3777 for the same great results.

Image of enlarged phone buttons that say 711.

Kansas Relay Customer Profile

The Kansas Relay Customer Profile form allows consumers to list their preferences for calls, such as:

  • Frequently dialed numbers
  • Emergency numbers
  • Preferred gender of operator
  • Announcing relay service

As a consumer, you have flexibility in updating your preferences at any time.

Click here to learn how to set up your Customer Profile. 

Image of a laptop with frequently dialed displayed on the screen.